# Maintenance & repairs

- Link: https://adcb.org.uk/maintenance/
- Published: 2026-11-04T21:17:02+00:00
- Author: ADCB\_Admin

[Home](https://adcb.org.uk/)  Maintenance & repairs

ADCB services

# Maintenance & repairs

Planned servicing, repairs and fault investigation for existing fire and security
systems.

[Request a callback](https://adcb.org.uk/maintenance/#callback)

Reporting a fault?

## Have these details to hand.

 * System make and model
 * Previous reports or service records
 * Fault messages or observed symptoms

Send the information you have. The team can explain what else is needed.

Which visit do you need?

## Planned maintenance and fault investigation need different preparation.

ADCB supports maintenance, repair and existing-system enquiries across its fire 
and security services. Identify the system and the reason for the visit so the required
support and information can be discussed.

### Planned maintenance

Share the equipment list, service history and the systems to be included. Identify
access arrangements, occupied areas and any known defects before the visit.

### A current fault

Provide the make and model, displayed messages and what you have observed. Include
the site location and any recent changes to the system or building.

Prepare for a visit

## A maintenance visit⏎ starts with the system records.

 * Identify the equipment and visit scope
 * Review available service records and known issues
 * Arrange access to the relevant areas
 * Agree the checks and any operational coordination
 * Confirm the service records and recommendations required

### Taking over an existing system

If ADCB did not install the system, send the information you have and explain the
support required. Equipment details, drawings and earlier reports help identify 
the work before an ongoing arrangement is discussed.

[Ask about a maintenance visit ](https://adcb.org.uk/maintenance/#callback)

Before contacting the team

## Send the equipment and fault details.

 * System make and model
 * Previous reports or service records
 * Fault messages or observed symptoms
 * Property address and access contact

## Questions about maintenance & repairs

Can you maintain a system installed by someone else?

Contact us with its details and available records. The team will discuss the support
and information required.

How do I report a fault?

Use the callback form, telephone, email or WhatsApp. Describe the system and the
fault, and contact the team to discuss attendance availability.

Related services

[Fire alarm systems ](https://adcb.org.uk/fire-alarms/)

[Smoke ventilation & AOV ](https://adcb.org.uk/smoke-ventilation/)

[Testing & certification ](https://adcb.org.uk/testing-certification/)

Contact ADCB

## Request a callback

Ask us about maintenance & repairs. Leave your name and telephone number so the 
team can contact you about the work.

You can also send the site location, system details or a previous report by email
or WhatsApp.

[0116 2963858](https://adcb.org.uk/maintenance/+441162963858)

[sales@adcb.org.uk](https://adcb.org.uk/maintenance/sales@adcb.org.uk)

[Message us on WhatsApp ↗](https://wa.me/441162963858)

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